Sunday, August 17, 2008

Important Message from TechSoup

Dear TechSoup Visitor,

As many of you may be aware, the TechSoup websites experienced unusual downtime last week. Our websites are now live and available to serve you; however we wanted to follow up with an update on what caused this outage and what we are doing about it.

We temporarily took our websites down after experiencing instability within our web pages. We soon learned that this instability was due to a SQL Injection attack. These types of attacks are known to exploit website vulnerabilities with the intent of distributing viruses and malware.

While we do not have any specific evidence that malware or viruses were actually distributed, we have strongly recommended via our website and phone messages a series of security measures listed below for those who visited our site between 8:00PM PDT, Tuesday August 5, 2008 and 7:45AM PDT, Wednesday August 6, 2008. We have no reason to believe that this issue has compromised any personal data.

Recommended steps:

  • Make sure your anti-virus software definitions are up-to-date.
  • Run a scan of your hard drive to ensure no viruses or malware show up and follow the instructions to quarantine them.
  • Review the information at http://www.us-cert.gov/cas/tips/ about managing viruses.
  • Update your operating system and other software with the latest security patches. While most software will alert you of any updates automatically, you should run Windows Update on Windows, Software Update on Mac OS X, and for any other applications that you frequently use. For many applications, look in the "Help" menu for information on updates. Check the software documentation if you cannot find that information.

We also want to take this opportunity to remind all of our customers and visitors to practice "best practices" with regard to protecting your online identity and data. Take the time necessary to secure your information by changing the passwords on your online accounts. "Best practices" recommend that you change your passwords regularly (at least once a month) to keep your system information secure. This time investment will pay big dividends in risk prevention. For additional security tips, see http://blog.techsoup.org.

What We've Done to Manage Our Websites and This Issue

Our team worked diligently to promptly identify and communicate this issue (for more information, please see our status updates.) We have now implemented a solution to examine all incoming traffic and reinforce our current defenses. We also instituted increased system monitoring and are pleased to report that our solution has remained effective. Going forward, we are engaging outside experts for a security assessment to ensure we can be as proactive as possible in fending off these types of attacks and others.

We take this issue, and your security, very seriously. If we can answer any questions, please write to us at customerservice@techsoup.org or call us at 1-800-659-3579, extension 700. Our customer service team is available to serve you Monday-Friday, from 8:00AM to 5:00PM PDT.

We apologize for this inconvenience and are working diligently to answer your questions and process any donation requests in progress.


Best wishes,

Rebecca Masisak and Marnie Webb
Co-CEOs, TechSoup

 

Google Alert - "power squadron"

Google News Alert for: "power squadron"

Life stories: Retiree who helped others dies at 78
StarNewsOnline.com - Wilmington,NC,USA
While living in Kinston, he served as a commander of the US Power Squadron and the Cape Fear Squadron, where he taught safe boating classes. ...
See all stories on this topic

Boating group stresses safety
ENC Today - Jacksonville,NC,USA
Watson was one of several dozen people who received vessel inspections from members of the Cape Lookout Sail and Power Squadron, a New Bern-based boating ...
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When out on the water, know your knots
The News-Press - Fort Myers,FL,USA
For training on tying knots, take a boating course at the Cape Coral Power Squadron, 917 SE 47th Terrace. The squadron is open from 9 am to noon Monday ...
See all stories on this topic

Seven-race card Sunday at "Doc" James Racetrack
Virgin Islands Daily News - U.S. Virgin Islands
THOMAS - The St. Thomas Sail and Power Squadron will offer a free 7-week Basic Boating Course at the UVI Small Business Development Center at Nisky Center ...
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Google Blogs Alert for: "power squadron"

Lock Etiquette on the Upper Mississippi by Richard Baker My wife ...
By Richard Baker(Richard Baker)
Be courteous to the other users also—you will probably see them at the next lock. See you on the water. This article originally appeared in the August 2007 edition of Harbor Lights, a publication of the Madison Sail and Power Squadron. ...
Mississippi River Journal - http://mississippiriverjournal.blogspot.com/